Managing Annual Member Statements with an eye for Data Quality
Case Study
Client case study
Inside this Document:
Challenge
Often, large scale data activities like generating annual statements requires data being transferred between systems and external providers. This can leave superannuation administrators exposed if they are experiencing data quality issues leading to loss of reputation and increased rectification costs.
Solution
Our client was able to generate and distribute correspondence using Investigate DQ’s “Declare” module. Each period of statements could quickly be setup with functionality across project management, workflow, data quality checks and key milestones across various segments of members to provide a single source of truth for tracking and reporting to stakeholders across all departments involved.
Result
By applying a ‘data quality first’ approach to the process, the client was able to identify and mitigate issues before they were exposed to members. This also provided the basis for analysing root causes at various stages of the process and addressing these with each statement cycle.
